Error
A valid request URL is required to generate request examples{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"author_kind": "contact",
"body_text": "<string>",
"body_html": "<string>",
"created_at": "2023-11-07T05:31:56Z"
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}Support
Reply in a conversation
Adds the contact’s message to their own conversation. Always public — a contact has no internal notes to write.
Writing moves the ball back to the team: a pending conversation (waiting on the contact) reopens to open, and so does a resolved one — the reply after “solved” is the classic “actually, it is not”. A snoozed conversation stays snoozed: the snooze is the agent’s own alarm, and the message rings the inbox, not the clock.
POST
/
v1
/
contact
/
conversations
/
{id}
/
messages
Error
A valid request URL is required to generate request examples{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"author_kind": "contact",
"body_text": "<string>",
"body_html": "<string>",
"created_at": "2023-11-07T05:31:56Z"
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}Authorizations
A contact session token, uk_ct_…. Belongs to one of the developer's own users, and reads only that user's data.
Path Parameters
Body
application/json
Maximum string length:
20000Response
The message, as the contact sees it.
One line of a conversation, as the contact sees it: public messages only — an internal note never appears here — and no author_user_id, because which staff member answered is the team's own bookkeeping.