A valid request URL is required to generate request examples{
"enabled": true,
"tone": "<string>",
"model": "<string>",
"escalation_threshold": 123,
"available": {
"embedder": true,
"answerer": true
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}Get the auto-responder settings
Requires support:read. Organization-scoped like the rest of the support vocabulary — the answers the machine gives are about the product, and the product does not differ between environments. available reports what this deployment can actually honor, so no screen draws a toggle nothing runs.
A valid request URL is required to generate request examples{
"enabled": true,
"tone": "<string>",
"model": "<string>",
"escalation_threshold": 123,
"available": {
"embedder": true,
"answerer": true
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}{
"error": {
"code": "forbidden",
"message": "your role does not allow this action"
}
}Authorizations
A staff session token, uk_st_…. Minted by sign-up, sign-in or the two-factor exchange. Only a 401 means it is spent; not_a_member (403) is about the organization named in X-Organization-Id and leaves the token good for the others.
Headers
The organization the caller is acting on — the org_… code that appears in the panel URL. It identifies; the membership JOIN is what authorizes, so a forged code reads nothing: the answer is not_a_member (403), which does not mean the session is over. Absent, the session's default organization answers, or — if that membership was revoked while the session was open — any other one the caller still holds.
Response
The settings, defaults included: an organization that never opened the screen answers enabled: false with the standard model, not a 404.
The auto-responder's configuration beside what this deployment can honor. Escalation — low confidence, no material, no credit — always leaves the conversation in the inbox for a person: the machine is a layer over support, never a gate in front of it.